Project Scope and Quality Management
Project Scope and Quality Management
Turning "What the Customer Wants" into "What they Get":
Core Competencies for Managing Project Scope (and Quality)
A successful project is like a hurdles race: to win you must clear every one. The hurdles represent the specification of project scope and quality. This course provides attendees with the technique and spring in their step to start and end the project successfully.
There is a 2 day variant of this course which covers Project Quality exclusively
To provide attendees with the skills to
- Clearly define project objectives with S.M.A.R.T. acceptance criteria for input to the planning process.
- Proceed when the objective is not crystal clear.
- Build Breakdown structures and breakdown structure dictionaries to capture project scope.
- Select the correct Breakdown structure for scoping the task at hand.
- Define Acceptance Criteria and Critical Success Factors for projects, products and work- packages.
- Confirm technical staff have verification and validation processes that avoid bureaucracy, make project progress transparent during tracking and place a product that is fit-for- purpose into the customer"s hands.
- Standard Full Course 3 and 4 Day formats available
- 0900 to 1630 formal class hours
- (1630 onward informal/ optional time for discussion of "topics raised on the day" and demonstration of relevant software tools if wanted),
- 1530 finish on last day.
On completion of this course students will
- Know how to define scope and acceptance criteria.
- Be able to Produce a project plan that shows true work effort to achieve conformance-to- specification.
- Be capable of Enabling project owners to assess their aspirations versus realistic price and relevant timescale.
- Understand how to Control quality during execution to produce "right first time" products with minimum costs- of-quality.
- Understand how to proceed safely with project planning, budgeting, scheduling and execution in the light of poor (or excellent) definitions of scope.
Who Should Attend
All those involved in creation of project plans.
Anyone involved in the capture of project requirements, scope definition and early stages of project approvals.
Note this course is concerned with the use of project management tools such as the WBS, but not with business process modelling techniques and the use of UML oriented CASE tools.
Content and Workshops
The course is delivered as a sequence of structured Lessons and Workshops
- Lesson 1 Breakdown of Scope & Quality Management topics
- Project Scope & Quality defined.
- Programme, project, phase or work package,
- Project Lifecycle vs. Product Lifecycle,
- Domain Activity by Phase,
- Relationship of Process Groups.
- Back at Work Exercise: Paper Chains.
- Lesson 2 PMBOK Tools & Techniques of Quality
- Process definition,
- Review & Walkthrough,
- Control Charts, and Checksheets,
- Pareto Charts,
- Histograms and Scatter Plots,
- Trend Analysis,
- Cause and Effect,
- Design of Experiments Rules.
- Back at Work Exercise Using the QA tools on your Paper Chain Failures.
- Lesson 3 Scope Verification
- Scope Verification & QC,
- Acceptance Testing,
- Test hierarchy,
- Testing for Acceptance,
- Technical Conformance and Usability Issues,
- In-process testing.
- Scope Verification Techniques & Plan,
- Verification & Acceptance,
- Scope Verification Required Throughout the Project,
- Scope Creep & Traceability,
- Back at Work Exercise: Scope Verification.
- Quality Control,
- Types of Quality Control,
- Defect vs. Error,
- Crosby"s Cost of Quality,
- Rules for Measuring Performance,
- Handle Nonconforming Product/Service,
- Dynamic Testing,
- Back@Work Exercise: Quality controls.
- Lesson 4 Part 1 - Initiation: The Source of Scope
- Project Initiation,
- Terms of reference,
- Scope Statement,
- Project Initiation Document Contents.
- Establishing the Scope Statement,
- What vs. How,
- Scope Initiation,
- Authorising a Project,
- Customer Need,
- Balanced outcome: Faster, Better, Cheaper (pick two).
- Project Constraints,
- Planning Questions,
- 5 Essential Resources,
- Ensuring Successful Mobilisation.
- Lesson 4 Part 2 - Stakeholders
- Key Stakeholders on Every Project,
- Stakeholder Management,
- Assessing Stakeholder Significance,
- Stakeholder Mapping,
- Influence Diagrams,
- Changing Stakeholders,
- Stakeholder Management Pitfalls,
- Back at Work Exercise: Your Stakeholders.
- Lesson 5 Scope Planning & Management
- Scope Planning and Definition, Starts with Scope Statement,
- Quality & Risk,
- Back at Work Exercise: Scope Planning.
- Balance: Strategic Risk and Opportunity, Scope Planning & Management.
- Scope Definition: Work Breakdown Structure,
- Project WBS,
- Breakdown Structure Rules & Guidelines,
- WBS Dictionary,
- Guidelines to creating a BS,
- WBS and other Structures,
- Other Types of Breakdown,
- Breakdown Structures,
- BS Examples,
- From PBS to WBS,
- Back at Work Exercises: Developing a BS.
- PBS and OBS,
- Cost Accounts,
- Integrated Teams (IPTs),
- Project Management in a Matrix Organisation,
- Organisation structures & IPTs,
- Project Manager"s Role in a Team,
- Qualities of a Project Management Professional.
- Activity is Verb,
- Product is Noun,
- Requirements, Measuring and estimation of quality attributes, Scope, Quality and Contracts,
- Back at Work Exercise: WBS.
- Lesson 6 Optimising for quality
- Quality Planning,
- Definition of Quality,
- 5 Ways of Looking at Quality,
- Optimising the Plan,
- The Quality Management System (QMS), Concepts & Definitions,
- Scope drives Quality Planning drives everything.
- Quality Assurance Purpose and Approach,
- Corrective Action,
- The Engine of CPI,
- Use the Right Tools at the Right Time
- Back at Work Exercise: Building the Aircraft Fleet.
- Lesson 7 Quality Frameworks
- In-house standards, ISO 9000:2000,
- Capability Maturity Model Integration (CMMI),
- Baldrige Quality Award,
- European Business Excellence Model - EFQM,
- Six Sigma,
- Balanced Scorecard
- Back at Work Exercise: Balanced Scorecard: Lifecycle of a House Brick.
- Lesson 8 Change Control
- Elements and use of a project baseline,
- Back at Work Exercise: The trouble with Change, Causes of change, Purpose of change control, The Change Control Process, Handling Change Configuration Management Plan.